Who are you?
How can I log in to my Monizze account and the Monizze app?
Logging into your personal account via the Monizze website or the Monizze app is very easy:
- Go to your Monizze account or open the Monizze app.
- Enter the email address or mobile phone number you used to activate your Monizze card. Have you forgotten your username? Then follow these instructions.
- Enter your personal password. Have you forgotten your password? Then follow these instructions.
I have submitted my application form to accept Monizze through my payment terminal. When can I accept Monizze?
After receiving your application, Monizze takes care of full follow-up. We will contact your terminal supplier to configure Monizze on your payment terminal. This is always done within 10 working days, remotely and without your intervention being required.
What is the advantage of becoming a Monizze partner?
As a Monizze partner, you benefit from several unique advantages. For example, you get access to various digital tools. In addition, you will increase the added value for your clients and the partnership will relieve you of administration to the maximum extent.
Contact our partner team at partner@monizze.be to gain access.
As a Monizze partner, how do I introduce a client?
You do this fully automatically via our customised partner page, or by e-mail via your regular contact person. You can also always send an e-mail to [email protected].
Contact our partner team to create your partner page.
What should I do if my employee’s Monizze card is lost or stolen?
If the Monizze card of one of your employees is lost or stolen, block that card via your client area.
In the “Employees” tab, select the person concerned, click on “Cards” and “Block card” and confirm. A new card will be ordered automatically and delivered within 10 working days.
Your employee can also block their Monizze card themselves via MyMonizze, our mobile app or by phone.