FAQ

How can we help you?

Who are you?

I am
employer

I am
employee

I am
merchant

I am
partner

I am
Young Graduate Program

How can I log in to my Monizze account and the Monizze app?

Logging into your personal account via the Monizze website or the Monizze app is very easy:  

Go to your Monizze account or open the Monizze app. 
Enter the email address or mobile phone number you used to activate your Monizze card. Have you forgotten your username? Then follow these instructions.
Enter your personal password. Have you forgotten your password? Then follow these instructions.

I want to grant Monizze meal vouchers to my employees. How can I become a client?

You can become a Monizze client via this link.

Where can I pay with Monizze eco-vouchers?

Discover our offline network here.

Discover our online network here.

Discover our Dealzz platform.

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

How can I block my Monizze card in case of loss or theft?

Has your Monizze card been lost or stolen? There are several ways to block it immediately: 

Via the mobile app under “My Cards” 
Via MyMonizze on the homepage via “Block card” 
Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us. 
By phone by calling Card Stop on +32 (0)78 170 170 (24/7).

Your employer can also block your card himself via his own customer area. 

FAQ